Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, that is in the case of already used tennis balls, they should be the same condition in which they were received. You’ll also need the receipt or proof of purchase, for which your order number for reference will be sufficient. 

To start a return, you can contact us at info@tennisballsales.co.uk. Please note that returns will need to be sent to the following address: Tennis Ball Sales, Grangefields Farm, Mansfield Road, Brinsley, Nottinghamshire, NG165AE.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tennisballsales.co.uk.